HELLO TWIZEL LIMITED PRIVACY POLICY

At Hello Twizel Limited, accessible via our website and booking platforms, protecting your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and your rights under New Zealand privacy law, including the Privacy Act 2020.

If you have any questions about this policy or how your information is handled, you can contact us anytime at info@hellotwizel.co.nz

This Privacy Policy applies to information collected through our website, booking systems, and online services. It does not apply to information collected offline or through unrelated third-party platforms.

CONSENT

By using our website or making a booking with Hello Twizel, you agree to the collection and use of your information in line with this Privacy Policy.

We only collect information where it is reasonably necessary to provide our services and ensure a smooth and secure guest experience.

INFORMATION WE COLLECT

When you use our website, make a booking, or contact us, we may collect personal information such as your name, email address, phone number, booking details, guest details, payment information, identification where required, and any information you choose to provide when communicating with us.

We collect this information so we can confirm bookings, communicate with you, meet legal obligations, and ensure the property is used appropriately.

We always aim to make it clear when we ask for personal information and why we need it.

HOW WE USE YOUR INFORMATION

We use the information we collect to operate and manage our accommodation services, including:

Processing bookings and payments

Communicating with you before, during and after your stay

Providing customer support

Sending booking confirmations and updates

Managing access to properties and guest stays

Improving our services and website

Developing new features and offerings

Sending relevant offers or promotions (you can opt out at any time)

Detecting and preventing fraud, misuse, or unauthorised activity

We only use your information where it is necessary to deliver our services, protect our business, or meet legal obligations.

SHARING YOUR INFORMATION

We may share your information with trusted third parties where required to operate our services, including:

Payment providers to securely process transactions

Property owners where relevant to your booking

Cleaning, maintenance, or support staff where necessary for your stay

Technology providers (such as booking systems and cloud services)

We only share the minimum information required, and only with parties who are expected to handle it responsibly.

We do not sell your personal information.

LOG FILES

Hello Twizel follows standard website practices by using log files. These collect information such as IP addresses, browser types, internet service providers, time and date stamps, referring pages, and click activity.

This information helps us understand how our website is used and improve performance. It is not linked to personally identifiable information.

COOKIES

Like most websites, we use cookies to improve your browsing experience. Cookies help us remember your preferences and understand which pages are most useful to visitors.

You can choose to disable cookies through your browser settings, although this may affect how some parts of the website function.

PAYMENT SECURITY

Payments are processed through secure third-party providers. We do not store full credit card details on our systems.

This approach reduces risk and ensures your payment information is handled in line with industry security standards.

HOW WE PROTECT YOUR INFORMATION

We take reasonable steps to keep your personal information safe and secure. We use trusted booking systems, payment providers, and cloud-based services that meet industry security standards.

While no system is completely risk-free, we take practical steps to reduce risk and protect your information.

DATA RETENTION

We retain personal information only for as long as it is required to provide our services, meet legal obligations, resolve disputes, and enforce our agreements.

When information is no longer required, we take reasonable steps to securely delete or anonymise it.

YOUR RIGHTS UNDER THE NEW ZEALAND PRIVACY ACT 2020

Under the Privacy Act, you have the right to request access to the personal information we hold about you and request corrections if you believe it is inaccurate or incomplete.

In some situations, you may also request that we delete your information, where it is no longer required.

If you would like to exercise any of these rights, please contact us and we will respond within a reasonable timeframe.

GDPR RIGHTS FOR EU RESIDENTS

If you are located in the European Union, you may also have rights under the General Data Protection Regulation (GDPR), including the right to request access, correction, deletion, restriction of processing, and data portability.

CHILDREN’S INFORMATION

Hello Twizel does not knowingly collect personal information from children or persons under the age of 20.

If you believe your child has provided us with personal information, please contact us and we will promptly remove it from our records.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.

Any updates will be published on our website, and continued use of our services indicates acceptance of those changes.

CONTACT US

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Hello Twizel Limited

Email:info@hellotwizel.co.nz